Wipemate home · Contact & support
Last updated: October 23, 2026
We want you to feel good about your Wipemate purchase. Request a refund within 30 days of delivery. Opened or used wipes and dispensers are eligible.
Email customerservice@wipemate.com with your order number and the item you would like refunded. Tell us what happened so we can help. Contact us before sending anything back; we will provide the next steps and any return instructions.
Opened or used dispensers are covered by the 30-day guarantee. For a change-of-mind return, you pay return shipping. Wipemate covers return shipping when an item is damaged, defective or incorrect.
Opened wipes are eligible for a refund review within 30 days of delivery. You do not need to mail used wipes back. Please contact us before disposing of packaging, as we may ask for the product and lot details or photos to understand the issue.
Contact us so we can arrange a refund or resolve the issue. Wipemate covers any required return shipping for these items.
Approved refunds are returned to the original payment method. Please allow up to 10 days for processing after we receive an authorized dispenser return or approve a no-return wipe refund. Your bank or payment provider may take additional time to post the credit.
Joining the founder list or saving a setup takes no payment, places no order and does not activate paid membership. Presale and shipping timing will be announced before paid orders open.